Capital International Bank - Status Page
Scheduled Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 05, 2025 - 21:00 UTC
Scheduled - To ensure the continued reliability, security, and performance of our systems, we will be carrying out essential maintenance during the following window:

πŸ•” Start: Wednesday, 5 November 2025 at 21:00 UTC
πŸ•˜ End: Thursday, 6 November 2025 at 08:00 UTC

During this time, VELTA (Entire Site) & Mobile App will be temporarily unavailable to all users. This planned maintenance allows us to apply important updates and improvements that help keep everything running smoothly.

We appreciate your patience and understanding as we work to serve you better.
Nov 5, 2025 21:00 - Nov 6, 2025 08:00 UTC

About This Site

Welcome to the Capital International Bank's system status page.

This page provides real-time updates on the operational status of our key systems and services. We aim to keep our customers informed about any issues or scheduled maintenance that may affect their experience.

Uptime over the past 90 days. View historical uptime.
VELTA Online Banking Under Maintenance
90 days ago
99.97 % uptime
Today
Entire Site ? Under Maintenance
90 days ago
99.78 % uptime
Today
Payments ? Operational
90 days ago
100.0 % uptime
Today
Bulk Payments ? Operational
90 days ago
100.0 % uptime
Today
Foreign Exchange ? Operational
90 days ago
100.0 % uptime
Today
Secure Messages ? Operational
90 days ago
100.0 % uptime
Today
Statements ? Operational
90 days ago
100.0 % uptime
Today
Account List ? Operational
90 days ago
100.0 % uptime
Today
Authorisations ? Operational
90 days ago
100.0 % uptime
Today
Mobile Application ? Under Maintenance
90 days ago
99.89 % uptime
Today
Bank Onboarding Portal ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 6, 2025

No incidents reported today.

Nov 5, 2025

Unresolved incident: Scheduled Maintenance.

Nov 4, 2025
Service Degradation
Resolved - Incident Update: All services are now available with no reoccurrence of the incident.

Impact: Access to all bank services have been enabled.

We sincerely apologise for the inconvenience and appreciate your continued patience
Nov 4, 15:14 UTC
Monitoring - Incident Update: All services are now available, we will continue to monitor throughout the afternoom.

Impact: Access to bank services have been enabled.

We sincerely apologise for the inconvenience and appreciate your continued patience
Nov 4, 13:15 UTC
Investigating - We are currently experiencing an unexpected outage affecting the bank services. Our IT Operations team is currently working to restore functionality as quickly as possible.

Impact: Access to bank has been temporarily disabled until this issue has been resolved.

Status: An update will be provided by 14:00 or as soon as more information becomes available.

We apologise for the inconvenience and appreciate your patience.
Nov 4, 13:03 UTC
Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
Scheduled Maintenance – Mobile App
Completed - The scheduled maintenance has been completed.
Oct 29, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 07:00 UTC
Scheduled - Scheduled - To ensure the continued reliability, security, and performance of our systems, we will be carrying out essential maintenance to the mobile app during the following window:

πŸ•” Start: Wednesday, 29 October 2025 at 07:00 UTC
πŸ•˜ End: Wednesday, 29 October 2025 at 08:00 UTC

During this time, the mobile app will be temporarily unavailable to all users. This planned maintenance allows us to apply important updates and improvements that help keep everything running smoothly.

We appreciate your patience and understanding as we work to serve you better.
Oct 28, 14:05 UTC
Oct 28, 2025

No incidents reported.

Oct 27, 2025
Scheduled Maintenance - ISO20022
Completed - The scheduled maintenance has been completed.
Oct 27, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 19:00 UTC
Scheduled - To ensure the continued reliability, security, and performance of our systems, we will be carrying out essential maintenance during the following window:

πŸ•” Start: Sunday, 26 October 2025 at 19:00 UTC
πŸ•˜ End: Monday, 27 October 2025 at 08:30 UTC

During this time, the system will be temporarily unavailable to all users.

This planned maintenance is part of a series of behind-the-scenes system updates to prepare for the upcoming mandatory ISO 20022 changes across the banking industry.

What this means for you:
There will be no changes to how you use our systems and no disruption to your usual processing is expected.
If you do experience any issues, our support team is here to help. Please contact us via the Secure Messaging feature.

We appreciate your understanding & continued support.
Oct 24, 11:11 UTC
Oct 26, 2025
Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 23, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 20:00 UTC
Scheduled - To ensure the continued reliability, security, and performance of our systems, we will be carrying out essential maintenance during the following window:

πŸ•” Start: Wednesday, 22 October 2025 at 20:00 UTC (21:00 BST)
πŸ•˜ End: Thursday, 23 October 2025 at 07:00 UTC (08:00 BST)

During this time, the system will be temporarily unavailable to all users. This planned maintenance allows us to apply important updates and improvements that help keep everything running smoothly.

We appreciate your patience and understanding as we work to serve you better.
Oct 21, 19:02 UTC
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