Capital International Bank Status

Capital International Bank - Status Page

Scheduled Maintenance - Velta and Mobile App

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 2025 - 21:00 UTC

Scheduled - To ensure the continued reliability, security, and performance of our systems, we will be carrying out essential maintenance during the following window:

🕔 Start: Wednesday, 12 November 2025 at 21:00 UTC
🕘 End: Thursday, 13 November 2025 at 08:30 UTC

During this time, VELTA (Entire Site) & Mobile App will be temporarily unavailable to all users.

This planned maintenance is part of a series of behind-the-scenes system updates to prepare for the upcoming mandatory ISO 20022 changes across the banking industry.

What this means for you; There will be no changes to how you use our systems and no disruption to your usual processing is expected.

If you do experience any issues, our support team is here to help. Please contact us via the Secure Messaging feature.
Nov 12, 2025 21:00 - Nov 13, 2025 08:30 UTC

About This Site

Welcome to the Capital International Bank's system status page.

This page provides real-time updates on the operational status of our key systems and services. We aim to keep our customers informed about any issues or scheduled maintenance that may affect their experience.

Uptime over the past 90 days. View historical uptime.

VELTA Online Banking Under Maintenance

90 days ago

99.97 % uptime

Today

Entire Site Under Maintenance

90 days ago

99.78 % uptime

Today

Payments Operational

90 days ago

100.0 % uptime

Today

Bulk Payments Operational

90 days ago

100.0 % uptime

Today

Foreign Exchange Operational

90 days ago

100.0 % uptime

Today

Secure Messages Operational

90 days ago

100.0 % uptime

Today

Statements Operational

90 days ago

100.0 % uptime

Today

Account List Operational

90 days ago

100.0 % uptime

Today

Authorisations Operational

90 days ago

100.0 % uptime

Today

Mobile Application Under Maintenance

90 days ago

99.89 % uptime

Today

Bank Onboarding Portal Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 13, 2025

No incidents reported today.

Nov 12, 2025

Unresolved incident: Scheduled Maintenance - Velta and Mobile App.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 6, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 21:00 UTC

Nov 5, 2025

Nov 4, 2025

Service Degradation

Resolved - Incident Update: All services are now available with no reoccurrence of the incident.

Impact: Access to all bank services have been enabled.

We sincerely apologise for the inconvenience and appreciate your continued patience
Nov 4, 15:14 UTC

Monitoring - Incident Update: All services are now available, we will continue to monitor throughout the afternoom.

Impact: Access to bank services have been enabled.

We sincerely apologise for the inconvenience and appreciate your continued patience
Nov 4, 13:15 UTC

Investigating - We are currently experiencing an unexpected outage affecting the bank services. Our IT Operations team is currently working to restore functionality as quickly as possible.

Impact: Access to bank has been temporarily disabled until this issue has been resolved.

Status: An update will be provided by 14:00 or as soon as more information becomes available.

We apologise for the inconvenience and appreciate your patience.
Nov 4, 13:03 UTC

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

About This Site

Related

Past Incidents