Get webhook notifications whenever Capital International Bank creates an incident, updates an incident, resolves an incident or changes a component status.
Monitoring - Our technical team successfully implemented a fix overnight to resolve the issue causing delays in the receipt of some Faster Payments.
We will continue to monitor throughout the day to ensure everything is operating as expected.
We sincerely apologise for any inconvenience this may have caused and appreciate your patience and understanding.
Nov 19, 2025 - 09:31 UTC
Identified - Following the identification of the issue that delayed the receipt of some Faster Payments, our technical team have now resolved the root-cause and will deploy the fix overnight.
To complete this work, VELTA (Entire Site) and the Mobile App will be temporarily unavailable to all users during the following maintenance window:
π Start: Tuesday, 18 November 2025 at 21:00 UTC π End: Wednesday, 19 November 2025 at 08:30 UTC
For the remainder of today, you may continue to experience delays in the timing of the receipt of Faster Payments reflecting on your account. All payments received within cut-off will be processed for value today by our Operational team.
We apologise for any inconvenience and appreciate your understanding.
Nov 18, 2025 - 15:42 UTC
Investigating - The changes required to meet the new mandatory ISO 20022 payments standards were implemented this morning.
We are aware that some Faster Payments are currently being delayed and our technical teams will be deploying the technical fix overnight.
You may experience delays in the timing of the receipt of Faster Payments reflecting on your account whilst our Operational teams process these transactions for value today.
We apologise for the inconvenience and assure you that the matter has our full attention.
Nov 18, 2025 - 10:26 UTC
Welcome to the Capital International Bank's system status page.
This page provides real-time updates on the operational status of our key systems and services. We aim to keep our customers informed about any issues or scheduled maintenance that may affect their experience.
VELTA Online Banking
Operational
90 days ago
99.97
% uptime
Today
Entire Site
?
Operational
90 days ago
99.78
% uptime
Today
Payments
?
Operational
90 days ago
100.0
% uptime
Today
Bulk Payments
?
Operational
90 days ago
100.0
% uptime
Today
Foreign Exchange
?
Operational
90 days ago
100.0
% uptime
Today
Secure Messages
?
Operational
90 days ago
100.0
% uptime
Today
Statements
?
Operational
90 days ago
100.0
% uptime
Today
Account List
?
Operational
90 days ago
100.0
% uptime
Today
Authorisations
?
Operational
90 days ago
100.0
% uptime
Today
Mobile Application
?
Operational
90 days ago
99.89
% uptime
Today
Bank Onboarding Portal
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Nov 18, 08:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 18:00 UTC
Scheduled -
As part of the upcoming mandatory ISO 20022 changes across the banking industry we will be carrying out some essential maintenance during the following window:
π Start: Monday, 17 November 2025 at 18:00 UTC π End: Tuesday, 18 November 2025 at 08:30 UTC
During this time, VELTA (Entire Site) and the Mobile App will be temporarily unavailable to all users.
What this means for you: There will be no changes to how you use our systems and no disruption to your usual processing is expected. If you do experience any issues, our support team is here to help. Please contact us via the Secure Messaging feature
We appreciate your patience and understanding as we make theses mandatory changes to our systems.
Nov 17, 09:27 UTC
Completed -
The scheduled maintenance has been completed.
Nov 15, 17:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 08:00 UTC
Scheduled -
To ensure the continued reliability, security, and performance of our systems, we will be carrying out essential maintenance during the following window:
π Start: Saturday, 15 November 2025 at 08:00 UTC π End: Saturday, 15 November 2025 at 17:30 UTC
During this time, VELTA (Entire Site) & Mobile App will be temporarily unavailable to all users. This planned maintenance allows us to apply important updates and improvements that help keep everything running smoothly.
We appreciate your patience and understanding as we work to serve you better.
Nov 14, 14:59 UTC
Completed -
The scheduled maintenance has been completed.
Nov 13, 08:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 21:00 UTC
Scheduled -
To ensure the continued reliability, security, and performance of our systems, we will be carrying out essential maintenance during the following window:
π Start: Wednesday, 12 November 2025 at 21:00 UTC π End: Thursday, 13 November 2025 at 08:30 UTC
During this time, VELTA (Entire Site) & Mobile App will be temporarily unavailable to all users.
This planned maintenance is part of a series of behind-the-scenes system updates to prepare for the upcoming mandatory ISO 20022 changes across the banking industry.
What this means for you; There will be no changes to how you use our systems and no disruption to your usual processing is expected.
If you do experience any issues, our support team is here to help. Please contact us via the Secure Messaging feature.
Nov 11, 14:17 UTC
Completed -
The scheduled maintenance has been completed.
Nov 6, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 21:00 UTC
Scheduled -
To ensure the continued reliability, security, and performance of our systems, we will be carrying out essential maintenance during the following window:
π Start: Wednesday, 5 November 2025 at 21:00 UTC π End: Thursday, 6 November 2025 at 08:00 UTC
During this time, VELTA (Entire Site) & Mobile App will be temporarily unavailable to all users. This planned maintenance allows us to apply important updates and improvements that help keep everything running smoothly.
We appreciate your patience and understanding as we work to serve you better.
Nov 5, 10:49 UTC