Capital International Bank - Status Page

All Systems Operational

About This Site

Welcome to Capital International Bank Status Page.
This page is displaying status of various systems that are important to our customers.

Uptime over the past 90 days. View historical uptime.
Velta Operational
90 days ago
99.96 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Back-Office ? Operational
90 days ago
100.0 % uptime
Today
Client HUB ? Operational
90 days ago
99.88 % uptime
Today
Third Party API ? Operational
90 days ago
99.94 % uptime
Today
CRM ? Operational
90 days ago
100.0 % uptime
Today
BW ? Operational
90 days ago
99.88 % uptime
Today
Third Party Tools Operational
Atlassian Bitbucket Pipelines Operational
Jira Service Management Jira Service Mangement Web Operational
Jira Service Management Service Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 17, 2025

No incidents reported today.

Sep 16, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 16, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 20:00 UTC
Scheduled - To ensure the continued reliability, security, and performance of our services, we will be carrying out system maintenance during the following window:

🕔 Start: Monday, 15 September 2025 at 20:00 UTC (21:00 BST)

🕘 End: Tuesday, 16 September 2025 at 07:00 UTC (08:00 BST)

During this time, the system will be temporarily unavailable to all users. This planned maintenance allows us to apply important updates and improvements that help keep everything running smoothly.

We appreciate your patience and understanding as we work to serve you better.
Sep 15, 14:06 UTC
Sep 15, 2025
Sep 14, 2025

No incidents reported.

Sep 13, 2025
Scheduled Server Maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 17:00 UTC
Scheduled - To ensure the continued reliability, security, and performance of our services, we will be carrying out essential system maintenance during the following window:

🕔 Start: Friday, 12 September 2025 at 17:00 UTC (18:00 BST)
🕘 End: Saturday, 13 September 2025 at 09:00 UTC (10:00 BST)

During this time, the system will be temporarily unavailable to all users. This planned maintenance allows us to apply important updates and improvements that help keep everything running smoothly.

We appreciate your patience and understanding as we work to serve you better.
Sep 12, 08:53 UTC
Sep 12, 2025
Sep 11, 2025
Service Degraded
Resolved - This incident has been resolved.
Sep 11, 15:03 UTC
Update - Incident Update: The services are available.

Impact: Access to VELTA services have been enabled.

We sincerely apologise for the inconvenience and appreciate your continued patience
Sep 11, 13:28 UTC
Update - Incident Update: We are currently running validation tests and will give a further update at 14:30.

Impact: Access to VELTA services is currently temporarily disabled, with the exception of Secure Messages.

We sincerely apologise for the inconvenience and appreciate your continued patience
Sep 11, 13:04 UTC
Update - Incident Update: We have resolved the underlying issue and are now actively working to restore full functionality to the services. We anticipate services will be restored by 13:45 today.

Impact: Access to VELTA services is currently temporarily disabled, with the exception of Secure Messages.

Next Steps: A further update will be provided as soon as more information becomes available.

We sincerely apologise for the inconvenience and appreciate your continued patience
Sep 11, 12:28 UTC
Update - Incident Update: We have resolved the underlying issue and are now actively working to restore full functionality to the services. We anticipate services will be restored by 13:30 today.

Impact: Access to VELTA services is currently temporarily disabled, with the exception of Secure Messages.

Next Steps: A further update will be provided as soon as more information becomes available.

We sincerely apologise for the inconvenience and appreciate your continued patience
Sep 11, 11:06 UTC
Identified - Incident Update: Resolving
We are actively working to restore full functionality to VELTA services. We anticipate services will be restored by 13:30 today.

Impact:
Access to VELTA services is currently temporarily disabled, with the exception of Secure Messages which is now available.

Next Steps:
A further update will be provided as soon as more information becomes available.

We sincerely apologise for the inconvenience and appreciate your continued patience
Sep 11, 09:22 UTC
Investigating - We are currently experiencing an unexpected outage affecting the backend services. Our IT Operations team is currently working to restore functionality as quickly as possible.

Impact: Access to VELTA has been temporarily disabled until this issue has been resolved.

Status: An update will be provided by 11:00 or as soon as more information becomes available.

We apologise for the inconvenience and appreciate your patience.
Sep 11, 08:02 UTC
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 06:00 UTC
Scheduled - Scheduled Maintenance will be carried out on Thursday 11th September 2025 from 06:00 UTC (07:00 BST) to Thursday 11th September 2025 07:00 UTC (08:00 BST).

During this time, the system will be temporarily unavailable.

Thank you for your understanding and cooperation.
Sep 10, 12:41 UTC
Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025
Scheduled maintenance notification 04/09/25
Completed - The scheduled maintenance has been completed.
Sep 4, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 17:00 UTC
Scheduled - Scheduled Maintenance will be carried out on Thursday the 4th of September 2025 from 19:00 BST (18:00 UTC) to 20:00 (19:00 UTC)

During this time, the system will be temporarily unavailable.
Thank you for your understanding and cooperation.
Sep 4, 09:54 UTC
Upcoming scheduled maintenance notice
Completed - The scheduled maintenance has been completed.
Sep 4, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 20:00 UTC
Scheduled - Scheduled Maintenance will be carried out on Wednesday 3rd September 2025 from 20:00 UTC (21:00 BST) to Thursday 4th September 2025 07:00 UTC (08:00 BST).
During this time, the system will be temporarily unavailable.
Thank you for your understanding and cooperation.
Sep 3, 09:39 UTC
Sep 3, 2025
Upcoming scheduled maintenance notice
Completed - The scheduled maintenance has been completed.
Sep 3, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 05:45 UTC
Scheduled - Scheduled Maintenance will be carried out on Wednesday 3rd September 2025 from 05:45 UTC (06:45 BST) to Wednesday 3rd September 2025 07:00 UTC (08:00 BST).
During this time, the system will be temporarily unavailable.
Thank you for your understanding and cooperation.
Sep 2, 10:45 UTC
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