Capital International Bank - Status Page

All Systems Operational

About This Site

Welcome to Capital International Bank Status Page.
This page is displaying status of various systems that are important to our customers.

Uptime over the past 90 days. View historical uptime.
Velta Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Back-Office ? Operational
90 days ago
100.0 % uptime
Today
Client HUB ? Operational
90 days ago
100.0 % uptime
Today
Third Party API ? Operational
90 days ago
100.0 % uptime
Today
CRM ? Operational
90 days ago
100.0 % uptime
Today
BW ? Operational
90 days ago
100.0 % uptime
Today
Third Party Tools Operational
Atlassian Bitbucket Pipelines Operational
Jira Service Management Jira Service Mangement Web Operational
Jira Service Management Service Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 24, 2025

No incidents reported today.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

Aug 19, 2025
Service Degraded - Foreign Exchange Dealing and Payments
Resolved - This incident has been resolved.
Aug 19, 15:15 UTC
Monitoring - We’re pleased to confirm that the issue affecting Payments and Foreign Exchange services has now been resolved.

Access to these pages has resumed, and we will continue to monitor performance closely to ensure stability.

We sincerely apologise for any inconvenience caused and appreciate your patience throughout.
Aug 19, 10:01 UTC
Investigating - We are aware of an issue affecting Foreign Exchange, Payments and Bulk Payments.

We have temporarily disabled use of these services until this issue has been resolved.

We are working to resolve as a priority & we will provide progress updates on this matter in due course.
Aug 19, 09:25 UTC
Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 14, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 06:45 UTC
Scheduled - Scheduled Maintenance will be carried out on Thursday 14th August 2025 from 05:45 UTC (06:45 BST) to Thursday 14th August 2025 07:00 UTC (08:00 BST).

During this time, the system will be temporarily unavailable.

Thank you for your understanding and cooperation.
Aug 13, 15:12 UTC
Aug 13, 2025

No incidents reported.

Aug 12, 2025

No incidents reported.

Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

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