Capital International Bank - Status Page

All Systems Operational

About This Site

Welcome to the Capital International Bank's system status page.

This page provides real-time updates on the operational status of our key systems and services. We aim to keep our customers informed about any issues or scheduled maintenance that may affect their experience.

Uptime over the past 90 days. View historical uptime.
VELTA Online Banking Operational
90 days ago
99.98 % uptime
Today
Entire Site Operational
90 days ago
99.89 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Bulk Payments Operational
90 days ago
100.0 % uptime
Today
Foreign Exchange Operational
90 days ago
100.0 % uptime
Today
Secure Messages Operational
90 days ago
100.0 % uptime
Today
Statements Operational
90 days ago
100.0 % uptime
Today
Account List Operational
90 days ago
100.0 % uptime
Today
Authorisations Operational
90 days ago
100.0 % uptime
Today
Mobile Application Operational
90 days ago
99.89 % uptime
Today
Bank Onboarding Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance Dec 17, 2025 06:45-08:00 UTC

To ensure the continued reliability, security, and performance of our services, we will be carrying out essential system maintenance during the following window:

🕔 Start: Wednesday, 17 December 2025 at 06:45 UTC (06:45 DST)
🕘 End: Wednesday, 17 December 2025 at 08:00 UTC (08:00 DST)

During this time, the system and Mobile App will be temporarily unavailable to all users. This planned maintenance allows us to apply important updates and improvements that help keep everything running smoothly.

We appreciate your patience and understanding as we work to serve you better.
Posted on Dec 16, 2025 - 10:20 UTC
Dec 16, 2025

No incidents reported today.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025
Degraded Performance - Payments
Resolved - This incident has been resolved.
Dec 2, 15:19 UTC
Update - Our review has identified that some payments may need reauthorisation. Please check your recent transactions to confirm they are authorised.
Dec 2, 13:54 UTC
Monitoring - All services are now available.

Access to Payments and Authorisations services have been enabled.

We sincerely apologise for the inconvenience and appreciate your continued patience
Dec 2, 12:57 UTC
Investigating - We are currently experiencing an issue impacting Velta Payment Authorisation and processing. Our IT Operations team is currently working to restore functionality as quickly as possible.

Impact: Access to VELTA Payments and Authorisations have been temporarily disabled until this issue has been resolved.

Status: An update will be provided by 13:30 or as soon as more information becomes available.

We apologise for the inconvenience and appreciate your patience.
Dec 2, 12:32 UTC
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