Scheduled Maintenance - Velta and Mobile App

Scheduled Maintenance Report for Capital International Bank

Completed

The scheduled maintenance has been completed.
Posted Nov 18, 2025 - 08:30 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 17, 2025 - 18:00 UTC

Scheduled

As part of the upcoming mandatory ISO 20022 changes across the banking industry we will be carrying out some essential maintenance during the following window:

🕔 Start: Monday, 17 November 2025 at 18:00 UTC
🕘 End: Tuesday, 18 November 2025 at 08:30 UTC

During this time, VELTA (Entire Site) and the Mobile App will be temporarily unavailable to all users.

What this means for you:
There will be no changes to how you use our systems and no disruption to your usual processing is expected. If you do experience any issues, our support team is here to help. Please contact us via the Secure Messaging feature

We appreciate your patience and understanding as we make theses mandatory changes to our systems.
Posted Nov 17, 2025 - 09:27 UTC
This scheduled maintenance affected: VELTA Online Banking (Entire Site) and Mobile Application.