Impact: Access to VELTA services have been enabled.
We sincerely apologise for the inconvenience and appreciate your continued patience
Posted Sep 11, 2025 - 13:28 UTC
Update
Incident Update: We are currently running validation tests and will give a further update at 14:30.
Impact: Access to VELTA services is currently temporarily disabled, with the exception of Secure Messages.
We sincerely apologise for the inconvenience and appreciate your continued patience
Posted Sep 11, 2025 - 13:04 UTC
Update
Incident Update: We have resolved the underlying issue and are now actively working to restore full functionality to the services. We anticipate services will be restored by 13:45 today.
Impact: Access to VELTA services is currently temporarily disabled, with the exception of Secure Messages.
Next Steps: A further update will be provided as soon as more information becomes available.
We sincerely apologise for the inconvenience and appreciate your continued patience
Posted Sep 11, 2025 - 12:28 UTC
Update
Incident Update: We have resolved the underlying issue and are now actively working to restore full functionality to the services. We anticipate services will be restored by 13:30 today.
Impact: Access to VELTA services is currently temporarily disabled, with the exception of Secure Messages.
Next Steps: A further update will be provided as soon as more information becomes available.
We sincerely apologise for the inconvenience and appreciate your continued patience
Posted Sep 11, 2025 - 11:06 UTC
Identified
Incident Update: Resolving We are actively working to restore full functionality to VELTA services. We anticipate services will be restored by 13:30 today.
Impact: Access to VELTA services is currently temporarily disabled, with the exception of Secure Messages which is now available.
Next Steps: A further update will be provided as soon as more information becomes available.
We sincerely apologise for the inconvenience and appreciate your continued patience
Posted Sep 11, 2025 - 09:22 UTC
Investigating
We are currently experiencing an unexpected outage affecting the backend services. Our IT Operations team is currently working to restore functionality as quickly as possible.
Impact: Access to VELTA has been temporarily disabled until this issue has been resolved.
Status: An update will be provided by 11:00 or as soon as more information becomes available.
We apologise for the inconvenience and appreciate your patience.
Posted Sep 11, 2025 - 08:02 UTC
This incident affected: Third Party API (BW) and Velta (Client HUB).